First one to hear of an update tells the rest of us, ok?
Thanks,
Howard.
Sony HAP-Z1ES + MacBookPro
I "chatted" with Sony service in the US today and got this reply. "I truly understand, I have been researching this information for you and yes Sony is currently working on a patch for it to isolate this issue that occurred due to the Apple Software Update I cannot assure you a specific time and date, but what I can be able to do for you is provide you the ES Department phone contact information (877) 619-7669, operating hours: Mon – Fri, from 9:00 am to 8:00 pm ET" I'm not in the US and was wondering if someone there wanted to try their luck and advise the result? Cheers Nick |
From the Sony ES unit, here's a workaround: #1, on your HAP-Z1ES unit, press the Power and Home buttons simultaneously. #2, select change SMB address, dial to select SMB version 1.0. #3, scroll down and select Restart. #4, power unit on and then start the HAP Music Transfer app on your Mac computer. #5, be aware that file transfers will now take longer. #6, watch the Sony HAP-Z1ES support page for an update in the next few weeks. Do note:The transfer was a bit slower but not much slower than usual - 5+ minutes for ~700mb *The unit should be off when you first start the steps outlined in JDAWG's post. And you should release the Power & Home button when you see the SONY come up. If you hold it too long it'll just power up and power down. *The workaround seems to continue working after you power down, so, at least in my case, I didn't need to repeat these steps each time I wanted to transfer after turning the unit on. (With large thanks to Shawn of Sony ES, and the various discussants in the Sony Community HAP-Z1ES thread, notably JDAWG and User1623339705956324586. |