Almost all my discs are silver faced. I'd have to try a gold one and see if it made a difference.
I was unaware Marantz discouraged the cleaner. Come to think of it, I did not experience the problem until after I ran the cleaner through it. Good reason not to try fixing what isn't broken, perhaps.
But . . . after the problem surfaced, the cleaner seems to provide at least a temporary fix. I run the cleaner, the problem goes away for a while.
Worse comes to worse, I can move my Sony from work, back to the home system until I replace the Marantz.
Disappointing about Marantz, because the sound quality is pretty darn good to my ears, and especially so for what I paid for it. .