This is an interesting issue when you think about it. It’s tough to conceptualize a business creating a public forum that includes people complaining about their products. I would think somewhere in the forum rules it probably states that matters such as those should be handled directly between the customer and the company. Or at least I’d understand if those were the defacto rules.
Yes that’s rather true as most companies would want to protect their image and reputation. However, there’s less transparency with such practices especially when the complaints are genuine. The member who once posted issues with his new C7ES3 was a friend. That post he made on the forum was removed by the moderator and I am not sure if he was banned from posting on the forum for couple of days or weeks. There were others who experienced the same, and just lately another case resurfaced as the owner highlighted his plight on a British forum.