Great points there artemus from a business perspective and the actual costs associated with delivering free to the customer. I guess if you brought a unit in for repair then we can expect a drop off and pick up by the customer citing the reasons you mentioned above in your post.
ghdprentice- you have a one of a kind dealer and rare nowadays with the type of service he provides his customers. I bet he has a lot of repeat customers for sure.
I like consistency and if I am being told that yes we can deliver it then thats a fair expectation and then the next time I hear its better for us and faster for you to come and pick it up then to me its a mixed message cause I dont know next time what to expect if they will or wont deliver the goods. I have had another dealer who did deliver and charged me a small fee to bring it to me. That I am ok with cause its their time and gas costs which is ok for me to accept. But I do get it too that sometimes the cost of free doesnt justify it in the end for the business and businesses are in this to make money and not to lose money. I guess it comes down to the customer on what they are willing to handle and assuming most are ok with picking up their gear and those who like delivery are in the minority. Yes?
Great words of wisdom so far from some forum members. Much appreciated. Keep them coming.
ghdprentice- you have a one of a kind dealer and rare nowadays with the type of service he provides his customers. I bet he has a lot of repeat customers for sure.
I like consistency and if I am being told that yes we can deliver it then thats a fair expectation and then the next time I hear its better for us and faster for you to come and pick it up then to me its a mixed message cause I dont know next time what to expect if they will or wont deliver the goods. I have had another dealer who did deliver and charged me a small fee to bring it to me. That I am ok with cause its their time and gas costs which is ok for me to accept. But I do get it too that sometimes the cost of free doesnt justify it in the end for the business and businesses are in this to make money and not to lose money. I guess it comes down to the customer on what they are willing to handle and assuming most are ok with picking up their gear and those who like delivery are in the minority. Yes?
Great words of wisdom so far from some forum members. Much appreciated. Keep them coming.