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Gracenote Database - how to add Cover Art manually if not found automaticaly

Hello to the community, I recently acquired an Astell&Kern AK500n with Gracenote DB, which actually recognises every CD with all titles during the ripping process
- but rather often it does not find the appropriate covers = no cover at all.
Any advice how to add Cover Art manually is highly appreciated! (it does not work the same way as with dBpoweramp where I can import files, e.g. cropped jpegs from covers!)
Thanks very much in advance for your help!


collectorat
hgeifman
2,291 posts
 
@collectoratad, Obviously, none of my suggestions above solved your album cover art issue.   Please call Astell&Kern Customer Support for help.   Please see link, phone # and email address below.

https://us.astellnkern.com/pages/contact-us

Email: support@theinvixion.comPhone: (949) 336-4540/4541


collectorat OP
12 posts
 
@hgeifman 
Again thank you very much for your efforts to help me in this matter.

I tried your method with iTunes to find cover art - that worked fine, I was even able to load jpegs that I have previously shot with my iPhone and saved as jpegs.

Furthermore I have tried different file formats (jpg, jpeg2000, png, exr) and different name options (cover, Cover, Folder, folder) - nothing worked!
I switched from FLAC to WAV but no difference with the album art!

Probably one reason is, that the only way to access the AK 500n is through a 3rd party SW named „Android File Transfer“ which doesn‘t allow any Mac commands- its only for file transfer to or from the AK500n.
I have already emailed Gracenote support but have received no answer (it seems that they are not responding to end users at all!)

I will try to email the Astell&Kern support but based on my experience they will not respond to customers outside the US (I‘m based in Austria/Europe)

I was hoping that some other AK 500n users (which should have the same issues) would share a potential solution with me .... unfortunately no one so far!

I will keep you posted if I find a solution - but only if you are interested (I do not want to further bother you with my problems)

Thanks again for all your suggestions and support and best regards,
Carlo
hgeifman
2,291 posts
 

@collectoratad, Thanks for the update and please keep me posted.   I suggest the following:

1)  If possible, please call the retailer where you purchased your Astell&Kern AK500n.

2) If the above is not possible, please call a store on the list below that is closest to your location.  If needed, please change the section to a country nearest you location (or any other country):  

https://www.astellnkern.com/eng/content/whereToBuy/list.asp?national=AU&posX=-28.0190034&posY=142.0221385&zoom=3&naKey=AU%7C-28.0190034%7C142.0221385%7C3&word=

https://www.astellnkern.com/eng/content/whereToBuy/list.asp?national=UA&posX=&posY=&zoom...=

3)  If you call  store, and they are unable to help, please call another store.

4)  Please do not give up!  I hope one of the above can help. 

 Please keep me posted.  Thanks.


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