Sound-Smith retipping


Recently broke the cantilever on my Dynavector 17D3, although still think cat did it!

Anyone else have experience retipping a 17D3? After researching a few options I ended up contacting and then sending to Sound-Smith.

Don’t understand some negative feedback I’d seen in terms of time and quality. Service was personal, fast (back in 3 weeks from sending out) and best of all sound I feel is improved especially the low end - I went with their Boron Cantilever with nude contact line and the work was done by David Moskowitz. Clearly a great deal of attention was paid taking into account the short cantilever of the original.






uthlidian
There was a guy several weeks back that received a seriously botched repair from them.  He said they refused to make it right but did so after he escalated to Peter.  Purportedly they refunded the repair in full be he’s SOL on the cartridge which was permanently damaged.   Thread is on diyAudio.  
chakster
... who is David Moskowitz ?
Peter Ledermann did not touch this cartridge.
Soundsmith is not a one-person shop. Not even close.
@cleeds yes, but when it comes to cartridges he is the one. I knew that other people repair audio equipment at SoundSmith. 

Anyway, I think the situation is similar when someone expect VdH personally repair carts, in reality it’s someone else in most cases. Must be qualified person, but not the master himself
chakster
... when it comes to cartridges he is the one ...
No, @chakster he is not "the one." There is a staff there that works on cartridges. I’ve been to Soundsmith - it’s a very impressive place.
I suspect PL is the QC guy, the final arbiter. He as much as told me he discovered and repaired the issue with my Ruby re-tip, when I returned it to SS.