Bryston ???

Thank you for all the responses. I will contact the dealer on Monady perhaps they will have a route to direct contact. Then if that gets nowhere I guess I will try and go direct to the ceo, but I hope that is not necessary.  Hopefully I am just being nervious, but it does seem odd.
Thanks again!

https://www.audiocircle.com/index.php?topic=175758.0

James Tanner is active there today.  He's very approachable and will get you squared away.  Mike is their no. 1 tech who is also wondering approachable and helpful.

Bear in mind also that Thanksgiving in Canada was October 11.

Bryston is a solid company with great service.
Many things are all f****d up for reasons stemming from the pandemic. I could give examples, but suffice it to say I've had trouble getting all kinds of services without long waits. And prices have gone up quite a bit, too.

I have always read that Bryston is a great company for service. I  own 2 Bryston components, which I really like. This is why I am confused with my experience so far trying to contact them. Hopefully it's just some anomaly. I will post when things are resolved or as I find out more. Once again, I appreciate the insights from everyone. I love audiogon forum.