Does Anyone Know What is Up with High Fidelity Cables?

My life, as with most people, is filled with work, demands, problems, and activities.  I use music and audiophilia as an escape, a respite, a rest, a distraction from all of these worldly issues, and I value these relatively infrequent moments greatly.  To have music wash over me is cathartic and therapeutic.  To have audiophilia become just another problem in my life and not provide an escape is hugely undesirable.  No product performance, no improvement in sound, no great value, no huge price discount, nothing is worth the loss of my escape.

Casey is a 5 star guy

Casey, You have treated me well in the past.

But now, I do not understand why someone cannot answer the phone, return a call or reply to emails after 2 weeks of daily calling for an order update.

ozzy

You know, I was in the medical device business for 40 years and had my own company for 20 years.  My customer service model was to contact customers regularly without their having to contact me, especially if an order were late.  I know this model has largely gone by the wayside with online info, emails, chat windows, and lean staffing, and it has become more difficult to obtain information like order status.  By no means is HFC unique regarding the complaints listed above but in my mind the old school customer service would benefit any company with regular customer communications, whatever "regular customer communications" comprises.

aniwofe,

Yes, I have daily! No one answers or returns the calls!

ozzy