I have not used this service as of yet, or any other service based within the US.
I have discussed a particular rebuild design for a Cartridge I have, but have not got the offer to meet all of my requests.
From all the correspondences shared, I have no doubt, if the Cartridge was to be forwarded as a repair task only, the returned cartridge will have surpassed my expectations.
As a side, The Services are not limited to rebuilds, and a lot can be gained by having a service only on a Cartridge.
I have heard Cartridges prior to and post an Inspection and Cleaning Treatment, there is a very noticeable difference. For those with a Cartridge left out in an exposed to room atmosphere set up, with not too many hours of usage and owned for a few years, I will heartily recommend sending it in for a Cleaning Treatment. As a pre inspection before making a decision, have a look at the Stylus > Bobbin Interface where the Stylus enters the Cart's body, whatever is seen will invade further, and airborne metal particles will attach to the coils and magnets.
A friend had a channel imbalance due to metal on a coil.