Audible illusions Slow customer service

Somehow people keep doing business with AI even though they know that the service from AI is at a snail’s pace. Maybe be because their preamps are so much worth the all delays?
For me, it wasn’t that bad. I always got prompt responses from Art or somebody else at AI.
I ordered a new set of tubes for M3B MM, and it took about a month. I was not mad at the long delay, but somehow I expected that their service would be slow, so I was OK with it.
The bottom line is, as long as it works, it sounds so good.

Still waiting on this guy.

Still waiting on this guy, Opened a BBB complaint

Have you just asked for them to send it back? They aren't that exotic. Any qualified tube tech should be able to repair it.

Here is what happened, needed a Power supply only for a l1 thought factory might have one. no

But he offered me a trade-in that he would  refurbish, paid him the money now he comes up with every excuse there is , Nice fellow but..