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Does Anyone Know What is Up with High Fidelity Cables?

Does anyone know what is going on with High Fidelity Cables?  Lately they have had several sales with big discounts and I ordered a cable on October 3, yet to be delivered.  I have never received any information of any type from them and they only occasionally respond to my order update requests with a revised delivery date which they then do not meet.  This has been going on for over 8 weeks now and I wonder what the issue is.  I am told it is machining problems but concerned that the big sales, false promises, and failure to deliver are indicative of more serious problems.  Any insights will be appreciated.  Thank you.

rlawry
ducatirider
111 posts
 

Interesting reading. I placed an order October 1st and haven’t heard a word since mid November when I was told it would be 2 weeks. 

68pete
1,001 posts
 

ducatirider

Call Casey at High Fidelity Cables

rlawry OP
479 posts
 

With the responses so far from numerous HFC customers it is indicative of a lack of proactive customer service.  It should not be left up to customers to endure long waits for orders and having to contact HFC for updates.  I can honestly say my recent experiences have soured my taste for HFC products.  I can always buy them used I guess.

jayctoy's avatar
jayctoy
4,117 posts
 

Rlawry I now understand why the wait is too long, because of slow part supplies. And 60% off sales as well.Like I said Iam just as frustrated as well too waiting.Ive used their chat room twice now,  And I was able to get the update I needed.Maybe they are relying on the room more now. I am with you , to get email at least for update?On my part I will continue to used their chat room for communication.i need 2 more or three pc , my mc6 power strip is set to arrive next week .

jerryg123's avatar
jerryg123
3,429 posts
 

PM if you want the CEO contact info.

Again I know they were making some major equipment upgrades this summer.

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