Magnepan Service HORRIBLE???

Besides better shipping coffins, crates or whatever, carriers need to start
handling things a lot more carefully, instead of dropping, throwing,
smashing or forklifting holes into ANY item.

I know time is $ but this stuff gets plain ridiculous, what are we paying for?

Magnepan makes a great product. I've owned several of their speakers including 3.6s. Made in USA.

The shipping company is most at fault here I believe and should get there deserved share of the blame.

I don't think one should be penalized for buying used. Magnepan made ther money once. And who knows maybe the 3.7s were sold to purchase the 20.somethings. (sorry don't remember number). But in general I don't think manufacturers should look at used market neagatively. What do they expect when we upgrade throw the 3.6s out in the trash heap? Almost every upgrade people make to their systems hinges on being able to sell what they have to purchase new. And there are plenty of people who could never buy high end stuff new, but because others can and will buy new they get the opportunity to own good stuff too.
So I think the used market is something for manufacturers to show concern for.

Magnepan should improve their shipping crates. I used to work for a dealer back in the MG-1 Improved days. It is pretty common for the Magnepan speaker on the bottom of the pile to get scrapped and holed by the forklift. The speakers were never placed on shipping pallets that I remember and had to be frequently checked for damage as they were delivered to the dealer which was a big pain.

Magnepans are extremely well priced and a known bargain, but . . . .
Magnepan could provide a wooden crate or framework around the speaker that would increase the shipping cost and cost to the custy and not loose their edge or marketing share. After all there is additional costs involved in repairing banged up speakers with forklift holes.

Phasecorrect, You need to check you reasoning again. Doing me a favor? I am the damn customer period. It should not matter whether I bought them used or not. I am a Magnepan customer with a pair of damaged speakers. Doing me a favor? Are you kidding me? Tom

The cost to ship back to Magnepan was about a grand. $ 400 of it was for the custom wood crate and the rest for ground shipping via Estes trucking with appropriate insurance. I did not want to risk additional damage on the trip to Minn that would further complicate my damage claim with FedEx.

My complaint and issue with Magnepan has nothing to do with the product or the cost. MY ISSUE IS WITH THE SERVICE which is very poor IMHO. I also maintain based on Magnepan's own comments about the 3 and 20 series speakers suffering the most damage issues that they should ship them in a wood crate like Soundlabs and just add to the price accordingly. That would eliminate a lot of this but these people seem to be stuck in the 1950's for some reason.

Also, I still have not received the repair estimate from Magnepan which I was promised to have emailed to me Tuesday afternoon. This completes the end of week 5.

I know it would be crazy to do but I am seriously considering flipping these when they do get back and not dealing with Magnepan again despite all the other positives they bring to the table. This is ridiculous from my perspective as a customer. At this point in my life I just don't have the patience for it.

Rx8man, I agree 100%. we all know accidents happen,but the track records of these companies are deplorable. How the hell do you drive a forklift tine right thru the goods?? Are these guys blind? There is so much room for improvement with these companies,and I think alot of it must start with employee attitudes. Its to the point that no matter how well something is packed, these clowns can find a way to destroy it.I hate them all.