Magnepan Service HORRIBLE???

Etmerritt33, I also criticized a bit in my previous post, mainly about the $1K spent to ship them to Magnapan. Seems like you just dug yourself deeper into this loss.

But: the Magnapan customer service issues do sound awful. Almost Like they're *trying* to screw you perhaps. Maybe, b/c you didn't buy them new, from an auth. dealer? Or they don't want to open the giant wood crates? (I assume you haven't said stuff to anyone there to antagonize).

Even if they finally repair them.....& you pay, even more hundreds of $$ to have them shipped back.....I'd hope the repair is really done right?

Only thing I could say that *might* be helpful, is that I've had to "eat it", at least a couple of times, on a really bad house, or car purchase. It happens, but it ain't fun.

Finally, try to "keep it in perspective", if you can--(easier said than done!), but Good luck.......

Tom, sorry to hear this is still dragging on, yet I believe you have been patient. If there is anything I can do to help please give me a call (free from my website)...it would be great to catch up with you anyway.
Brian

((Bigjoe is exactly right. My wife suggested the same thing The practice of buying used allows upward mobility for people wanting to upgrade. So, it should work well for everyone.}}

Or does it?
Buying used.....Is it for everyone?
Look at this post and your old one below and you be the judge.



((Yesterday. I took digital pics of the Wadia and all the pieces and parts that were going with it before I packed it. It makes me mad as hell because this was a really nice piece. When I detailed it before I packed it I was surprised at how nice it was. Not a scratch on the faceplate, top, or sides. They just trashed it completely. It won't power on and I suspect the circuit boards are broken also. I really feel this was intentional after the confrontation I had with the first driver when he almost ran over my brand new heat pump units.)))

Audioconnection, That Wadia 16 was repaired by Steve Huntley and resold to a gentleman in Rome, Italy. DHL paid for the repair and Steve did it promptly. I refunded the original buyer 100%. Not sure what the point was that you were trying to make?

Since 1975 when I started doing this with Audiomart magazine, I have had the Wadia 16 damage and an Audio Aero Capitole CDP which had the drive damaged by UPS. They paid that claim and Rich at Sig Sound in NY did that repair. I took care of it all and got the repaired unit back the buyer in Canada in a prompt manner.

That is all the damage issues I have had in all this time until the CJ ACT2 and MG3.7 at this same time two months ago. I have undone the CJ ACT2 deal and the seller has refunded my money in full. Still no estimate on that repair but it is no longer my problem. The preamp has been sitting at CJ for weeks and this is week 6.

So, all that being said I think the high end bottom feeders like me and many others support the top end of the high end market by allowing others to move up the audio food chain buy taking new equipment and flipping it after they go off to the next new thing. Obviously, not a perfect scenario every time but it should work to the collective good most of the time.

Unless one has a ton of discretionary funds where you can pay list and sell at a huge loss months later, buying used is the way to go. I have found that the vast majority of audiophiles take care of equipment so as to maximize the value if they want to make a change and sell or trade in the equipment for something different later.

Sometimes I wonder if the shippers employees are deliberately damaging packages. Just think of the money they could save if they could make their employees take some responsibility for damage. They'd have a lot fewer pissed off customers as well.