HELP FedEx Mangles Speakers - Refuses Claim

"Both Fedex and UPS have a policy, clearly stated in their written insured coverage policies, related to damage coverage wherein they will not pay any claim if the original manufacturers packing materials and boxes are not used....."

If that is the case, which I do not know, and is written, than they surely should not allow for insured service and charge for it if they know they will not honor it if the mech gets damaged.

Looks to me like , if that is common practice, you do have a point against them. They charged for insurance they knew they would not offer in advance regardless of anything else. It can take timme but I think in today's climate they would find it hard to make this position prevail, and they may be liable for charging probably millions on the overall picture of their services for a service they will not offer (insurance). Is that froud or misrepresentation?

My understanding from Fedex: for pkgs valued at greater than $499, they are required either to a) open the box and inspect the packing or b) get a waiver from you not to open the box which means they will not accept a valuation higher than $499.

If they accepted the valuation (if a value was paid for as part of shipping cost) did Fedex inspect the packing? By charging for a certain valuation and taking the package it would seem they entered into a contract of insurance for that value. Ianal, but unless Fedex followed their own rules and inspected the packaging, it doesn't seem they can claim it was inadequate.

From my experience, some Fedex offices will require inspection of high value items and some are lazy and don't bother. Going forward, it really is not that expensive to ship speakers on a pallet using a freight service. A local UPS store (not UPS service) should be able to arrange that.

I sell and ship every day mostly off ebay.Both Fed Ex and UPS will deny a claim .Thats what insurance companies do.Fed Ex uses an underwriter on claims.Call them and protest the claim denile.They will come get the items and do a re-inspect.You may or may not get anywhere but its a start.The thing is it has to be packed by authorized agent using authorized boxes/packing,period.If not a claim will be denied.I stopped packing myself years ago because of this.

I use fedex regulary . Whenever i pack a item and ask for insurance they open the box to see if it was properly packed. If they see it is not they will not insure it until it meets their requirements . If it is they will insure . So for them to deny because of improper packing does not make sense . I assume they must have opened the boxes to see . If they did not that was probably a employee mistake.If they insured it and it was damaged it is their fault .

Hi, I had a set of VA Strauss, 150lbs each, shipped to me in original boxes (not double boxed) insured and they were almost destroyed by FEDEX. Corners smashed, woofer completely dislodged from its mounting, tweeter dislodged, they must have been dropped from a height to do this much damage.

Anyway, made the complaints and at one point was yelling on phone to the claim rep from Fedex. Got estimates and finally got a settlement check. Got a piano repair guy to do estimate considering the furniture grade and musical nature of these boxes.

Speakers got fixed up and sound great. FEDEX, forget it for shipping such items. Be persistent. Good luck, not an experience I would want to go through again.