2. headphones
  3. 174195-80822

What a pile of Schiit

Sorry, most of us just can’t resist.

So I was looking at the Schiit Asgard and wanted it with a phono card. The web site does not provide the phono option on the drop down even though the owners manual clearly states this is an option. The only way to get it is to order it separately . When you do that, not only does it cost more but it voids the return policy even though Schiit installed it! Now if I ordered the phono card separately, and did a self install, I could return it. But, here again, you are not given an option on the site of purchasing it that way. Note the other preamps have drop downs that allow the option of factory or self installation of these cards at $50 savings either way. Insane.

So I emailed Schiit and Laura dogmatically states there is nothing that can be done, that’s the way it is.

 

Anyone else had similar experience with this company?

Has anyone listened to this phono card option on any of their modular headphone amps?

corelli
shooter41
76 posts
 

Their customer service is not that bad. They've answered every question I've ever had, including just the other day when I asked if they had any clue what could be causing an incompatibility issue between a streamer I'd bought and my Yggdrasil. They responded at 11 on Sat night and gave a few possibilities, but ultimately said they'd have to work with the streamer manufacturer to solve such an issue. Exactly what the owner of the streamer maker told me, and that's a high-end company known for their customer service that starts with a "B". 

As I said above, this is my fourth product from Schiit, and I don't continue to spend my money with companies that exhibit poor customer service. I have no reason to stop buying this Schiit. (I know, groan, but everybody else was doing it)

corelli OP
977 posts
 

@shooter41   " I have no reason to stop buying this Schiit. (I know, groan, but everybody else was doing it)"

LOL.  It is hard to resist, isn't it.

So I thought I was Schiit out of luck.  But I actually received a follow up note from Schiit regarding my questions.  Laura gave a professional and helpful answer. So I amend my last post.  It seems they are capable of assisting their customers.

szore
11 posts
 

Just ordered the Jotunheim 2. Going to pair it with a Denefrips Ares DAC and use it with my LCD-2C. Seems like Schiit is a company you either love or hate. I owned the Yggy for a while, but it was too much for me so I sold it. I have emailed Jason a few times and he always responds to my questions. The only downer is that the Jotunheim is back ordered and I have to wait 6-8 weeks, or whenever they get the parts. Covid sucks....

chiliray
13 posts
 

Hey all. I have the Asgard 3 I order the multi card at the same time and they installed for me. 

borat-sagdiyev
34 posts
 

I just bought a Lyr 3 and spent last night bring gobsmacked by it. It is the best sounding amplifier I've ever owned and I've had some good stuff. Absolutely incredible. I always thought that in this class of products Emotiva would always have them beaten via Chinese production. This product is far and away more bang for buck than any of the few thousand in gear I've bought from Emo over the last decade.

 

I dont know how they do it? It is an overwhelmingly high end sound. Running off a Gustard X26 Pro dac.

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