Have you contacted the seller to discuss a remedy and if so, what was his position?
Buyer Dispute
I would like to have some opinions of a remedy for this issue:
I purchased a pair of B&W 804D3 loudspeakers through Audiogon in August 2021. They were shipped in original containers by freight. The boxes arrived damaged with some holes in the boxes, but no damage to the speakers accept for one very small spot, which could be repaired with a drop of stain. However, neither tweeter was functioning. A multimeter revealed an open circuit across both voice coils. The seller said that they worked before shipping but offered to send me replacement tweeters under the previous owner' warranty which I agreed to. However, and here is the rub; Because of supply chain issues, Bowers and Wilkins did not, and still does not have the tweeters in stock. I have been waiting 6 months for the seller to provide the replacements from B&W, but they continue to be out of stock. In short, I paid nearly $7,000 in August 2021 for speakers that I still cannot listen to.
Any opinion on a path to resolution?
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- 162 posts total
I have contacted the seller many times by email requesting refund, return, payment for new tweeters and more. He has refused all, and says that the warranty replacement is all that he will do. Period. One of my recent emails asked him if he would contact B&W to see if anything could be done. I received no response from him |
Disputes may be opened with Paypal within 180 days of the payment date (August 2021). Then there is a timeline to follow. In any event (it appears that the OP has been reluctant to do that - the 180 days must be around now, or very very soon) I have previously advised to consult with a qualified legal person who yes, would probably shoot off a letter of demand. Something any retail lawyer is familiar with. Easy. |
- 162 posts total