Buyer Dispute


I would like to have some opinions of a remedy for this issue:

I purchased a pair of B&W 804D3 loudspeakers through Audiogon in August 2021. They were shipped in original containers by freight. The boxes arrived damaged with some holes in the boxes, but no damage to the speakers accept for one very small spot, which could be repaired with a drop of stain. However, neither tweeter was functioning. A multimeter revealed an open circuit across both voice coils. The seller said that they worked before shipping but offered to send me replacement tweeters under the previous owner' warranty which I agreed to. However, and here is the rub; Because of supply chain issues, Bowers and Wilkins did not, and still does not have the tweeters in stock. I have been waiting 6 months for the seller to provide the replacements from B&W, but they continue to be out of stock. In short, I paid nearly $7,000 in August 2021 for speakers that I still cannot listen to.

Any opinion on a path to resolution?

 

kirbymydog

Amazingly, the ZZ28738 tweeters are now in stock as of today so it appears that I will receive the new tweeters within a month or so.

Hope its the solution but be sure to let the seller know the tweeters might be the cure but they might also just be a symptom and that the seller's responsibility is a set of working speakers.

Kirby, are you prepared to install these tweeters yourself, or will that be an additional cost to you?

I am mostly a reader here but at the end of it all I think it is important for the Audiogon community to know who the seller is so the members may make a more educated decision when conducting business.  The facts and feedback are valuable.