Berkeley CA audiophile is desperate need of help
Hello. My digital system has crashed for the second time
in 6 months. I have been in touch with my DAC
and server companies. What I really need to do
is connect my Innuous server to another DAC or another
DAC to my server. I contacted 2 local brick and morter
shops in the hopes that I could bring in my server to rule our
a problem with it. An Innuous dealer said no. Is there any
one near by who could give me a hand. Might I come to you
with my DAC and hook it up, or might you come to me
with server and or DAC? I am happy to compensate
for one's time. I am a 'senior ' female with much
positive reviews here and on the other website.
Did I say that I was Desperate with a capital D?
@bander : contact Innuos directly support@innuos.com I believe they support their products even if not original purchaser if still in warranty. If they cannot fix it via email instructions, they will do a remote session log in and help you. Meaning they will connect remotely to a computer in your network, and access Innuos in the same network from that computer |
I have an Innuous Zenith 3 and PS Audio Directstream dac. Occasionally, they stop speaking to each other or stop making music for some reason . I begin by powering off the Innuous, waiting a few minutes and powering it back on, as has been suggested. If that doesn't restore the music, I do the same with my dac. I check all cable connections. I've found that one of my usb cables isn't very tight and can come lose. I check the inputs on my preamp and dac to make sure they're set properly. Sometimes the problem is just a stupid mistake like forgetting to turn on my power amp. My Innuous is connected to an Orbi wifi mesh router. If the other steps haven't worked, I power cycle that. If all else fails, I contact Nuno at Innuous (support@innuous.freshdesk.com). He's very helpful. I hate it when my system is down but so far, by trying each of these things in order, I've been able to resolve the problem. Good luck. |
@bander Hi, I’d first check your DAC is working by plugging a computer into it. I understand you’re using the USB input of the DAC. If that works you’ve probably got a "handshake" problem with the server. Do a factory reset if possible and then connect to the DAC before you start the DAC up. Also ensure your server updates are current.
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