Verastarr


I've been waiting for over 6 months for a set of xlr cables to be repaired. I was first informed it would be 6 days. Has anyone else encountered issues with repairs or new orders with verastarr? 

Thank you,

RPF

rpfmusicman

I bought some silver fuse crossovers from this guy.  In his videos he seemed a sincere fanatic to me- especially with Magnapans.  In actuallity, he is a loon.  Got my order, sent the wrong thing.  That was after the "USPS has recieved your shipping request and will arrive 2 days after receipt of item".  Except it took a month for him to ship it after the USPS notice.  His excuse was he lives in the toolies and they just dont come by very often.

When he finally sent out the right item it was the same process and a few cryptic emails.  So about two months.  You got me beat.  But, I repeat: what a loon.  Seems to run in the hi-fi business.

You did the right thing by posting here. Keep us in the loop on how this develops. 
Hope Mikey will get back to you now and do the right thing.

...considering some of the above feedback, the OP may be lucky to get the same cables back at all, potentially repaired.....

Some entities, mortal or businesses, seemed to be born to die.  SNAFU'd from word one.

 

I received a response. I was curious if the cable manufacturing was still in operation.

Here's the response:

"I am no longer making cables. I can not keep up with orders so im shut down for 60 days as my contract manufacturer picks up. I no longer do ANY bench work at all. Do not worry however, I am happy to get you taken care of and give you concession for this abnormal and uncomfortable waiting time. 

Please let me know what length speaker cables. 

Best Wishes,

Mike Powell

Another response:

FYI this does not mean VERASTARR is through making cables, just my own hands. We will be up and running in professional fashion over the rest of the year and forward. All our cables will now be online with running inventories. whats not available is not available, and what is will be shipped within 48 hours. I am sorry for the inconvenience my growing pains have caused. 

Best Wishes,

 

Mike Powell