Marakanetz
As far as #1 goes, don't hold your breath. B&W's customer service is terrible when it comes to things like this. I moved a few years ago and brought along a pair of B&W speakers that I had for only 2-3 months. There was no local dealer in my new location, so I asked them if they could just send me the part (crossover)and I would install it myself. Offered to send them the old crossover, as well. Anytime B&W hears the words shipping or mail, they go nuts. To make a long story short, They were kind enough to sell me a new crossover at full list and I had to drive over 100 miles to pick it up at a dealer. They made it very clear that they were doing me a big favour.
Looking at your #2, I really don't think it was the amp. In order to consider the amp as the cause, It would have to be used on all 5 pairs of speakers. I know for a fact that there wasn't one amp that went on all 5 pairs. Even if it did, how do you explain the same thing happening David_doerfer's pair? For me, at least, 6 pairs with the exact same problem, is beyond chance. There is also one other thing to consider with regards to the amp being the source of the problem. The amps that were used with the 802's were also used with many other speakers with no problems. That's why I though it might be one of the demo CD's. Its the only I can think of.
As far as #1 goes, don't hold your breath. B&W's customer service is terrible when it comes to things like this. I moved a few years ago and brought along a pair of B&W speakers that I had for only 2-3 months. There was no local dealer in my new location, so I asked them if they could just send me the part (crossover)and I would install it myself. Offered to send them the old crossover, as well. Anytime B&W hears the words shipping or mail, they go nuts. To make a long story short, They were kind enough to sell me a new crossover at full list and I had to drive over 100 miles to pick it up at a dealer. They made it very clear that they were doing me a big favour.
Looking at your #2, I really don't think it was the amp. In order to consider the amp as the cause, It would have to be used on all 5 pairs of speakers. I know for a fact that there wasn't one amp that went on all 5 pairs. Even if it did, how do you explain the same thing happening David_doerfer's pair? For me, at least, 6 pairs with the exact same problem, is beyond chance. There is also one other thing to consider with regards to the amp being the source of the problem. The amps that were used with the 802's were also used with many other speakers with no problems. That's why I though it might be one of the demo CD's. Its the only I can think of.