BTW. is there anyway I can visually check if a tube is bad or not? Just curious.
Upon occasion I've had tubes that took on a strange glow or put on lightening show when powered up; however, in your case, I think that the visual you would get is no glow at all. But other than that, not really, and the no-glow isn't even definitive, as it may well be something else in the circuit before the tubes.
I then turned the source dial towards Aux2. It skipped over XLR2 and Aux1. When the dial landed on Aux2, all the LED lights went off, as if I have powered off the unit, but the power unit remained on
I was actually thinking that if something happened to both tubes in sockets 3 & 6, that would end the signal path right then & there & if that was the case, there would be no output when using the balanced inputs. However, that quote above is pretty weird, and that makes me think that this is a failure of some electrical component (resistor, cap, diode, etc) on the circuit board prior to the tubes. I will continue to reiterate, however, how electronically challenged I am, so you can probably take my thoughts on this matter with a grain of salt.
Looking at the bright side: this is under warranty, and as disappointed as I know that you are (believe me, I can relate) with being unable to play with your new toy, from reading prior posts, at least you have vinyl and an operational phono-stage.
But I will be interested to know what they tell you is wrong with it.