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DHL and the definiton of insanity

I'll start this by saying that after I ordered this amplfier I picked up another amp used that I really like so it isn't important for me to get this amp soon. 

I bought a kinki amp that shipped DHL Tuesdday and on Wednesday it left Hong Kong.  Arrilved Wed night in LA, Thursday morning in San Diego, on a truck for delivery to me at 11am.  Delivery by 8pm.  My address is a business address that closes at 6.   It didn't get there by 6pm last night and I didn't get it.  Today I get the same message, out for delivery at 11am, delivery by 8pm tonight. 

I thought they might recognize it as a business last night but apparently not.  So I started a chat with a DHL CS agent.  It went like this:

DHL:  Mr Stephenson, you cannot request a a specific delivery time.  Is there anything else we can help you with.

Me:  The problem is that you have my address classified as residential, it is a business address.

DHL:  Silence for a long time then:

DHL  "the shipper didn't specify the address as business."

me:  "Sorry, not my fault.  Now you have the correct information.  Can you fix it please?"

DHL:  "No, we cannot change it. Is there anything else we can do for you?"

me:  Can you just mark it as a business address?

DHL: "No, we cannot change it?"

me:  "So you'll keep trying between 1900 and 2000 every night for the next month?  Are we going to have to send it back to Hong Kong and start over?"

DHL:  Is there anyting else we can do for you?  

DHL ends chat.

So this package went from Hong Kong to LA in a day.  Now they can't get the last 20 miles in several days.  I'm going to sit back at laugh at the incompetence. 

I do recommend not using DHL after this experience.

Jerry 

128x128carlsbad
carlsbad's avatar
carlsbad OP
1,551 posts
 

As for waiting outside:  I've done that before with Amazon and Fedex.  Both times I was setting in front of the building (the only way in or out) when I got the text "delivery attepted, notbody to recieve package".  So I concluded the drivers know it is closed and don't even drive by before they report "nobody there".  

 

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audioguy85's avatar
audioguy85
2,018 posts
 

And I thought FedEx was bad....ordered my tannoys from the UK to US, took what seemed like forever to receive. Then to boot, i was notified by DHL that I still owed tarrifs and /or taxes. Had to pay them an additional $140. Ordered many things from over seas and never got a separate bill from the shipper. Thankfully, I saved a bit over a grand on the price of the tannoys. 

dill
2,527 posts
 

"As for waiting outside:  I've done that before with Amazon and Fedex.  Both times I was setting in front of the building (the only way in or out) when I got the text "delivery attepted, notbody to recieve package"

So, you know not to have it sent to your business address?

rocray's avatar
rocray
1,448 posts
 

   I see packages get returned very often because of missed delivery attempts,and customer unwilling to go pick up said package.   Good luck. I hope this gets straightened out. 

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