the fact that the revolutionary software is installed in reportedly substandard medium-quality hardware
Still waiting to hear what's revolutionary. They state on their web site that re-reading is not new. We also know it's not new since EAC and JRiver have been doing it for years. If they do things like adjust the laser during re-reads, who cares? In the end, you still get a bit-perfect copy with EAC or JRiver. Is memory playback new? I don't believe so--you can play a song from a RAM disk.
In my opinion, they would have more credibility if they changed their marketing approach from what appears to be "this is rocket science" to "hey, if you're not PC savvy and want to get the benefits of PC-based audio, like memory playback and bit-perfect ripping, our box does it all for $10K. Sure you can do it yourself for under $2K, but you're not PC savvy."