Preamp Deal of the Century

I had a Cabernet Dual connected to my Atmasphere MA-1 and it was magical.

Sold the cab dual and got a Grange currently matched to a GFA 545, well it's a GFA with the Hoppes Brain circuit SS amp, and sounds great.

Okay what am I missing here. Deal of the century. Best preamp on planet Earth. Yet we are talking hums hissing noisy remote control bad solder joints, bad paint,and a designer that doesn't know how to use XLR connectors. And you need to find a technician stateside to "finish" the product? With all the preamps available on planet Earth I simply don't get what's going on here. 

@rbertalotto What you are missing, and what’s going on here, has mostly to do with your ability to read.

Best preamp on earth — Where’d you get that? - Hissing, noisy remote control — Where’d you get that? Doesn’t know how to use XLR connectors — Where’d you get that? Bad solder joints— Where'd you get that? Bad paint— Where’d you get that? A loose tube socket — disappointing but hardly the first time an audio product has a missed defect that needed follow up in the field or back in the factory (do you ever read reviews?). Having a tech in the States to help solve problems, vs. having to return the goods to Australia — What’s your beef with that? 

What led to an aspect of a (special order) Grange getting a little mixed up re rhe case is not clear, but in the context of a one man operation dealing with lots of requests, orders and building, including the rigors of point to point wiring, plus dealing with his hon audio own everyday life — e,g., take a look at where Mick lives — it’s hardly surprising that mistakes are sometimes made. 

take a look at where Mick lives — it’s hardly surprising that mistakes are sometimes made. 

Where does he live and why ought where someone live be some reason to indulge in making the mistakes you mention?

Seems to me Mick handled this as he should have.