Sounds to me as if the SUT is wired backwards. If it were me to verify this I would grab a few adapters and hook it up 'backwards' and see if the gain increases. If it does, I'd send the unit back for repair and if not in warranty, have a local tech fix it.
OTOH getting to the bottom of the hum thing might be a good idea too. SP-14s are older ARC preamps if memory serves (and a quick search says it was introduced in 1989...) - when was the last time the filter capacitors in it were replaced?
If the answer is 'never' then it would be a good idea to get it serviced out. Its old enough that filter caps (including those in the DC filament supply) can be failing. Failing filter caps have a way of eating power transformers in older gear and you really don't want that happening! It smells terrible and you can expect a transformer like that to be really expensive if you can even find it.