Schiit Audio

schiit is a high volume low margin business.... they do answer, but it takes time

they have 15 day money back policy... just buy it, the lokius a few hundred bucks, try it, keep if you like it, send it back if not

they make good stuff, terrific value for the $$, and when i have needed help, warranty support/repairs, etc... they have come through for me

They have responded quickly to my emails. I would try again if there was no response after a few days.

they have 15 day money back policy... just buy it, the lokius a few hundred bucks, try it, keep if you like it, send it back if not

Be aware that there is a restocking fee, which varies by product (look on the product webpage). It is 5% for a Loki Max.

They overall have good customer service and as noted ; they do charge you with a restocking fee if you have to send the Shiit back. I would also also give it a try......

I own a couple of their components. They were consistently good to work with and responsive to some issues and concerns that came up with the equipment. I am very satisfied with the gear, great value. 

Thank you all for responding!! I have been contemplating a high end equalizer, just to tweak and play with, in one of my systems.. I have the DBX 1231 and a vintage Optimus that still does great. But the Loki Max looks very enticing and looking to make a decision and purchase it in the next few days. I understand the restocking fee, as they are a small business. @mspot 5% seems reasonable for the Loki Max.  @zlone have you had any reliability issues with the components that you own? My biggest concern is the Loki Max sending any spurious damaging signal downstream into any of the components..