Severe short term audio distortion when watching Netflix


Hi all , I can't find a reason for this anywhere - so posting as widely as possible

My Setup

New Win 10 PC with Matrix Element H USB card - Sablon 2020 cable to May KTE DAC - handmade Silver XLR's to Hegel H390 to Dynaudio Heritage Specials

For the last 12 nights, while watching Netflix or Youtube - the audio is swamped by severe high pitched distortion for 3-4 seconds , then all returns to normal

This only happens once per night - between 7 -10PM. Only once, never during the day and only for 3-4 seconds - all was good for more than the last 12 months with this current setup

I have contacted my internet provider - all is good from their end - have checked with a speed test as soon as distortion starts and speed is normal

I have replaced the Ethernet cable

I have uninstalled and reinstalled the Holo Audio driver for my MAY KTE DAC - on a suggestion from Microsoft Support

I have rebooted  PC several times and switched off May DAC and unplugged power cord for 30 seconds

Any ideas or suggestions appreciated

Michael

 

128x128michaelparin

New spanner in the works - a few days ago, same 3 second burst happened twice in an hour while listening to wav. files stored on my PC... 🤣

Michael

Just to finish this post for any future reference - It appears to be my Matrix Element H USB card that is the culprit

After 14 or more days of the Distortion happening at least once per day - plugged USB cable into a rear M/B port and nothing for 10 days

Replugged into Matrix Card and although it took four days to occur -distortion again

Back into M/B port and all good again for 10 days so far

Thanks for everyone input

 

Glad to read you found the source of your problems. Hopefully you can return the add-in card and get your money back.