Mine was the Top of the Line Marantz AV unit a few years back one side stopped working I called the 800 number had it less than a year never received a callback.
A year later I gave a one-star review on Amazon and got a call from a Marantz VP could he help me I said no returned it to the store and purchased an Arcam
Regarding the guy who had the issue with PS Audio, I had heard about the issue with that CD Drive. I personally own a power plant 20 a BHK 250 amp a BHK preamp and DAC Additionally I own two Pass lab amps and have always every time had nothing but OUTSTANDING Service from PS Audio. I love purchasing great equipment from a company that you can still communicate with the founder.
A friend of mind was calling Pass Labs and forgot about the time difference so it was very early in the morning in CA and Nelson answered the phone when he called. Compare this to my experience, with Marantz