I used highly regarded Cinemag transformers with my Lyra Delos cartridge perfectly matched. The sound was energetic and loud but the treble was edgy and grainy.
This is the tricky bit about SUTs. This sounds like a classic situation where the loading on the output of the SUT wasn't addressed. Depending on the cartridge's source impedance, the 47K load that was probably stock in the preamp was likely not correct. This can result in distortion and the interwinding capacitance of the transformer playing a role like a capacitor in parallel with the transformer.
So not only would the result be distorted (likely causing harshness) but it might not be flat either! I can imagine this being quite disappointing. At any rate if the loading were addressed I suspect this situation could have been rectified without replacing anything.