VAC’s customer service is renown for being awful — unforgivable at their price points IMHO and I’d never give them my business when there are so many other excellent brands out there that actually support their customers— VAC, ARC, Atmasphere, CJ, etc.
@soix Interesting you decry VAC customer service and then recommend them. I have owned 5 different VAC instruments over many years and always received excellent customer service even though they were not purchased new. I’m not sure about your personal experience or if you are just quoted something your read, but I find it completely foreign to my many years of experience with the brand.