Hey @rvpiano, congratulations on getting your problem resolved. If you don't mind me asking, how much did you pay for her service. It's ok if you rather not share that .
Also, I'm glad to come across your post. At least I feel I'm not the only one with messy cables problem. I have one of those component cabinets made by a company called BDI, and it's got wheels on the legs. I almost faint every time I have to go behind the cabinet to fix or make changes, I see a big pile of intertwined cables (power, interconnect, ethernet, trigger, speaker). There is nothing more I hate to do than going back there. I always tell my wife before hand to call 911 if I'm not out in 2 hours. 😀
Cheers!