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Has anyone lost a KEF tweeter?

Wednesday I had a beautiful sounding system and Thursday morning the right side was so much louder and the left side was muddy sounding. I switched interconnects.  I switched speaker cables. Then I pulled out a test disk and played a 10khz tone.  Yep the tweeter in my left KEF Reference 5 speaker isn’t working.  I called KEF USA and they told me to call a couple of places for service.  The first place hasn’t worked on speakers in 4 years and I’m not sure the second place had even heard of KEF. One thing the guy from KEF said, was that all the speaker cables are soldered on the Reference 5’s. I checked the wires on the back plate and they were fine. So it either the crossover (s) or the tweeter part of the UniQ.
 

Grrr!

128x128curiousjim
curiousjim's avatar
curiousjim OP
4,739 posts
 

Update.

Looks like I have to send the speaker to KEF in New Jersey for repair.

Grrr.

steve59's avatar
Ag insider logo xs@2x
steve59
1,772 posts
 

GP acoustics, try to order directly, Have serial# ready and they should work with you. I'm always buying replacements from them.

curiousjim's avatar
curiousjim OP
4,739 posts
 

@steve59 

Thanks for the tip, but they (KEF) told me I couldn’t get the UniQ out and that it has to be done at their facility. So it’s looking like I’m sending it to New Jersey, next week.

megavotch's avatar
megavotch
1 posts
 

How did the repair turnout?

 

I believe I just lost both tweeters in my pair of reference 1’s

 

I haven’t called KEF yet, will on Monday.  Also I’m in California, I hope I don’t have to send these to NJ

curiousjim's avatar
curiousjim OP
4,739 posts
 

After answering questions and hearing that this almost never happens, I sent it in (I paid shipping) and they fixed it. (I believe they replaced the UniQ) and they shipped it back.

All the best.

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