BAT VK-D5SE Mistracking

If you still have the Philips laser assembly there are YouTube videos showing how to install it. You can do it yourself!

I still have it. I’ve been searching YouTube and have looked at a few videos but I haven’t found one for the Philips yet. I’m sure I can do it if I find one for the Philips that shows me how to do it. Doesn't it have to be realigned if it's replaced?

I don’t think it needs realignment. I read a post here about a member who replaced his Marantz player’s laser assembly. I expect the Philips assembly is similar or the same. I have to buy and replace the assembly in my Marantz CD67SE. It will no longer read discs.

A company like BAT selling expensive gear should stand behind their products and offer servicing! Shame on them for telling you they won't repair it!

I found the Philips videos on YouTube finally and it doesn't look too complicated. I'm going to try cleaning and regreasing the rails first then see if that fixes it before I try changing out the laser.
It took two weeks to get a reply back from BAT. I heard back from someone at Music Direct first, who now owns BAT, who told me that they wouldn't service it and forwarded my email to Victor Khomenko. I heard back from him a few days later and he told me that the player would longer be serviced and couldn't/wouldn't recommend me to a tech that would service it. I realize the player's around ten years old but it was a top of the line very expensive unit when they built it. I'd hoped they would at least have tried to help me with it more than they did which amounted to nothing. Khomenko just couldn't be bothered.