BAT VK-D5SE Mistracking

A company like BAT selling expensive gear should stand behind their products and offer servicing! Shame on them for telling you they won't repair it!

I found the Philips videos on YouTube finally and it doesn't look too complicated. I'm going to try cleaning and regreasing the rails first then see if that fixes it before I try changing out the laser.
It took two weeks to get a reply back from BAT. I heard back from someone at Music Direct first, who now owns BAT, who told me that they wouldn't service it and forwarded my email to Victor Khomenko. I heard back from him a few days later and he told me that the player would longer be serviced and couldn't/wouldn't recommend me to a tech that would service it. I realize the player's around ten years old but it was a top of the line very expensive unit when they built it. I'd hoped they would at least have tried to help me with it more than they did which amounted to nothing. Khomenko just couldn't be bothered.

Shame on Music Direct too for "passing the buck"! They bought BAT from Victor K. - and paid him a pretty penny! - obviously to make a profit. So owners of BAT gear that needs repair will be screwed - in the bad sense!

All of those small companies they have life exactly of the on site life of the owner. VK is now almost 80 and definitely doesn't want to be bothered.

On MOST CD-players if not all, re-greasing the tracking gears and cleaning laser lenses will do the trick no matter how expensive they are(were).

I still have CD-changer from 90's that I do that every once in a while as a routine surgery.

Getting to the tracking mechanisms can be sophisticated on some units, but after doing proper homework, you quit being helpless.

I have replaced laser mechanisms myself in cd players, but I am a retired electrical technician. It's easy on some players and a little more complicated on others. If you have any experience repairing or modifying any electronics it is easy. If you don't you might know someone who can do it for you. It's sad that no one wants to help you with this problem. Maybe someone on Audiogon will recommend someone, Good luck.