UPS. Friend Or Foe?

The problem is: they count on the fact that most will not take action agains them and their refusal to go good for the damage caused by their carless handling of our valuable goods - even when the items shipped are fully insured.

Even if one in ten stands up to them and follows through with a suit, they know they are by far the winner and have no intention of changing the way they handle our precious goods - the faster and more careless, the better for them. By and large, insurance is just a ploy to make you think your merchandise is fully protected against breakage or loss when, from the beginning, they have no intention of making a reasonable, much less a full settlement, regardless of fault.

Unless it is something unbreakable and of little value, or can be packaged good enough to survive a ten foot toss from the back of a truck out onto the pavement - I’ll not ship anything UPS......Jim

I just had a computer delivered by UPS. I was not home this past Thursday to sign for the package so I got a message from UPS they delivered the computer to a local drop off point where I live at CVS?? Well I called CVS when I got off work and the young guy at the store stated they didn’t have it. I waited another day and again UPS had a signature for the package at the CVS store and I should pick it up there. I called the store again and the same young guy said "nope" no package with my name or address on the UPS shelves??

A third call to the assistant manager revealed the package was not properly singed in by TETLER (who is the manager of the store) and in another place at the same store. I signed for it and was on my way.

Yeah UPS delivers your package to retail stores..... it sucks!

Thanks for all the posts!

No progress so far...

@jhills A letter sounds really good. Thank you.

@jhills Was the letter sent to the company UPS, or to the UPS store you used to ship them?

In my situation, I was the buyer. I took photos of the crushed boxes and speakers and refused the shipment and they were returned to UPS for inspection. After a couple of weeks of run around with both the seller and myself, UPS confirmed that they were damaged beyond repair, but they would make a settlement only to the seller and for less than 1/2 half of the $2,400.00 that I had paid for the speakers, shipping and insurance and claimed I would have to get settlement from the seller. My lawyer said differently and sent a letter to UPS, CC to the affiliate company that packaged and shipped the speakers, threatening litigation for the mishandling and destruction of my property.

As the seller I’m not sure if your recourse would be the same. You may have to work with the buyer to get some action, but I’m sure UPS is counting on you rolling over and taking whatever offer they hand you.

Best of luck.....Jim