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Does your IFi Zen Steam have Low Gain?

Any IFI Zen Stream owners notice a very low gain on this streamer? Mine has approximately 30db+ lower gain than other input devices. Not sure if mine has an issue or this is its normal performance. I tried reaching out to iFi on line support and their response was “thank you for notifying us we will pass it on to our development team for future enhancement consideration”.

128x128tksteingraber
carlsbad's avatar
carlsbad
1,551 posts
 

30 dB is a lot.  I don't have one but I would be sure that there is a problem.  What DAC are you using and what type digital interconnect?

ricevs
1,543 posts
 

I assume you set the maximum volume at 100?  You can set the max volume, the start volume and the db per steps.

tksteingraber's avatar
tksteingraber OP
610 posts
 

@ricevs yes I do have the max volume set at 100.  I didn’t see the start volume setting.  I’ll look into that setting.  That might be my issue.  I use the Roon setting and control my volume with my amp volume controls and don’t use the iFi ap.

carlsbad's avatar
carlsbad
1,551 posts
 

If you are using roon, go through all the options and make sure you don't have a DSP option enabled and turned way down. for this streamer.  Roon saves different settings for each device.

tksteingraber's avatar
tksteingraber OP
610 posts
 

@carlsbad  @ricevs thanks for your suggestions…I got it solved…it was an oversight in the iFi software.  I had the settings set at 100%  volume but didn’t realize you have to go into the actual play app and also set the volume to 100% even if you are using roon as your control app. Live and learn!

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