Denafrips FPGA Firmware Update

In April I made an inquiry asking if the developers had ever considered changing the input USB 2.0 to USB 3.0 on the Terminator Plus DAC for those of us still using a computer/HQ Player combo and was sent this:

"I can’t trace your terminator order record with us. May I know when and where you purchased it?"

I didn’t see what my inquiry had to do with this question. Guess they wanted to make sure they weren’t wasting their time on someone who wasn’t even an owner of their product. I wasn’t asking for service or updates (the first I heard about the updates was in the response). But I informed them I was the 3rd owner (the unit was bought by the original owner 2/2021 from Vinshine Audio). Shortly after I received this reply:

@mewsickbuff how is this relevant to FPGA update? Also, it’s actually pretty nice of Denafrips to extend the warranty to second owner. A lot of companies will not extend past original owner. Still not sure why this is on FPGA upgrade.

@dman1974 Am I the only one who purchased a used DAC? I'm just telling my experience, which others in the same boat might find relevant. I'm unable to get the FPGA upgrade because I'm the "3rd" owner. Are you aware of a way to download the upgrade without proof of a valid warranty transfer? 

@mewsickbuff your post is somewhat confusing as you reference warranty. Are you saying Denafrips refused you access to the upgrade of FPGA because you are the 3rd owner? I think that’s what you are saying. Did you directly ask them for FPGA updates? 

Sorry about the confusion. But yes, Denafrips denied me the upgrade. I didn't ask for it. They brought it up. I asked about possible future USB input upgrades. They asked for an order record saying they couldn't find one for me. When I told them I was the 3rd owner they directed me to their warranty policy, pointing out that it stops service and support at the 2nd owner.