2. amps-preamps
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Warranty repair wait times - serious industry problem??

I'm looking at buying a used amplifier that needs some work, and lucky it's still under warranty. In researching places to get work done it's horrifying to learn that it could take two or three months after speaking to a few places.

Is this a widespread problem in the audio gear repair world? That's really bad.

emergingsoul
cleeds
6,271 posts
 

Three months for warranty work is very slow. Who's offering that?

hiend2's avatar
hiend2
482 posts
 

Well My local tech has a 8 week.

Audio research 6 month if I am  correct.

Krell 6 month.

Lack of good help

emergingsoul OP
1,323 posts
 

Multiple service dealers, in Connecticut and New Jersey and they say to stay away from Manhattan.

The manufacturers are saying not to bring it back to their location but only go through service centers.

Suddenly hi-fi is very unpleasant because the manpower necessary to do this technical work has suffered and it's not getting better.

cleeds
6,271 posts
 
emergingsoul

Audio research 6 month if I am correct.

You are not correct. ARC is promptly servicing warranty work. Out-of-warranty work at ARC does have a long wait.

emergingsoul

The manufacturers are saying not to bring it back to their location ...

What manufacturers are telling you this for warranty work?

thecarpathian's avatar
thecarpathian
5,142 posts
 

@emergingsoul ,

Trust the Connecticut guys!

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