USB to Dual Coax Bridge for Qutest DAC

@audphile1 @tvad 

Hello to all.  I find myself in uncharted waters and need your help.

The M3 I purchased as a 9/10 item on US Audio Mart is not working as advertised.
 

The unit is connected to my preamp correctly, yet there is no sound when I play any tracks from Qobuz from my streamer.

I found a post on Audiogon from last year where @tvad Suggested pushing the Standby button for around 10 seconds and restarting the unit.  It worked once this morning, but once I switch sources in my preamp and went back to the Bricasti, no sound.

Spoke to Joe at Bricasti and he tried to help me, but to no avail.  No sound.

I’m packing it up and sending it in for service.  I notified the seller and he’s pushing back regarding paying anything towards shipping or repairs.  I paid him with PP friends and family, so I have no leverage.

Any thoughts?

What is your source of music?  What applications are you using ie Qobuz, Tidal, Roon, CD???   Are you using a music server, streamer, etc, wired, wireless?

@drlou77 before we declare it bricked, let’s try some basic troubleshooting…

Let’s compare settings:

1. Reboot the DAC using the breaker switch in the back of the unit. Shut it off. Wait 10sec. Turn it back on again

2. hit the input button and make sure the dac is set to the correct input. If you’re using usb set to in4, if coax then in2

3. hit the level button and make sure the level is set to 0

4. hit the mute button and make sure it says Lvl 0db

Now hit the status button and keep hitting it to go thru settings.
Do you see these listed as settings when you hit status button?

RBalSTBY

CtlREMOTE

What is the temperature it is showing?

When you stream from Innuous, does it show bit rate?

One other thing, prior to touching the DAC make sure you discharge static by touching the wall.

Let me know

@audphile1 

Here are my results at 9:04 pm est:

Bricasti notes

Rebooted unit
Input button = in4
Level button = 0db
Mute button = 0db
Status button:
Linear 0
38C 100F
MDx 1.08
CtlTRIGO  don't have a remote
PhaseNRM
BriteLow
NDSD DSD
RBalSTBY

Streaming from Innuos via Qobuz, bit rate = 192 hHz
Matches track from Roger Waters' "Amused to Death"

No audible sound.

What's next, besides packing it up?

Thank you!

Lou - CtlTtrig is your problem! Should be CtlREMOTE like mine. You’ll have your sound back.
Hit status and set ctltrig to CtlREMOTE by turning the knob.
then hold the standby button for few seconds to reset. Reboot dac from power breaker in the back. Confirm settings and you should be good to go