I want to read the response as constructive, but it's just not how it comes across. For awareness, I received an email from Mark at CSAL and responded to it as soon as I read it. So, as you mention I am following up with the company.
As far as posting here for "help", that was not my intent. My intent was to see if others encountered a similar experience. This is informative not just for me, but others that may be in a similar situation.
Hopefully if you ordered your transactions and experience have been smooth.