My only service experience with them was very positive. I had a pair of G1000s and the wood turned sort of grayish. I’m not sure how long I had them, but I think it was a couple of years. I sent them in and they sent a new pair. I didn’t expect that at all after such a long time of ownership.
Grado Customer Service (Bad)
I decided to try out some Grado headphones and boy do I regret it.
I received them last week, (Feb 14th, 2024) and immediately connected them into the headphone jack and realized there was a problem with the 1/8" mini stereo plug. It was loose and the stereo image would collapse between mono and stereo and everything in-between.
I tested the Grado SR 325X headphones on three different systems and I had the same problem which I don't have with my other headphones.
I let Grado know right away and had to wait a long time for a response. I explained everything and it sounded like they didn't believe me. They basically told me that this doesn't happen and somehow made it seem like my fault.
I asked for a label and they still haven't got one out to me and it's been five days now since my initial email to let them know something was wrong.
This has been a horrible experience and I went from wanting to exchange them for a working pair to just wanting to return them back now. I won't buy another Grado product ever based on this experience.
Just a heads up for anyone considering Grado.
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- 12 posts total
Welp, I returned the headphones over a week ago. They emailed me back pretending not to receive any of my prior emails. I had to explain once again why I was returning them. I kept it short and simple just letting them know they sent me brand new headphones with a bad plug. They asked if I wanted a replacement and again, I didn't get into any of the previous emails I just politely said that I'd like to return please. It's again been over a week and I haven't heard back. This is really bad on all fronts..
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@bcgood Well internet law says that the sale is in your jurisdiction, assuming you purchased them online. From everything you’ve explained, I’d be aggravated myself. Isn’t there a way to call them? |
- 12 posts total