Ayre's new Minimum Phase filter

That is what I am trying to find out from Michael at Ayre. Left a voice mail with him on Mar. 18, a second voice on Mar. 23, never get a response from him.

Is that the service level we expect from a company with a top tier customer service? Can't imagine how long does it take to do the MP upgrade.

Finally get a response from Michael at Ayre today. The owner of the C5XE need to go thru your local Ayre dealer to arrange with Ayre for the upgrade. The cost is about US$200 plus shipping.

Michael indicated that the earliest upgrade appointment available is early June, 2009.

i upgraded mine and noise i used to hear on some SACDs (in back ground during quiet classical music) is gone. a year ago charles hansen and i e-mailed each other back and forth many times as i was shocked that there would be this much noise on certain cds. there was some denial on their part in regards to this noise (the dealer heard it). customer service is a bit slow at Ayre, but they do come through in the end. can't beat this machine at even 10k. it's amazingly good for the redbook and hi rez formats digital world. compared to my 30k analog rig, it does well, and it's beauty and costs very little. i do like the upgrade. backgrounds disappear even more, music seems to slow down ( always a good sign in my ear to brain connection and processing centers). the flow seems more natural (hate to say analog, but u get my drift). that Ayre would do this for 200 plus shipping is a gift. they may be slow to answer the phone (they were for me), but they are a small company. but geez, see what they gave us. i have never hung on to one cd player longer than this. i may have had my differences with charles hansen, but it's all good with the C5XE. they could easily have built and sold us a new player rather than upgrade the C5xe. kudos ayre

Doctorb,

Thanks for your post. The upgrade sounds as though it is a significant improvement in your system. I listened to an upgraded C-5 at my dealer's store and was impressed with the lowering of the noise floor and improved musicality. Mine's shipping to Ayre next week for the upgrade.

The C-5 is a fraction of the cost of my analog rig and while it's not as good (analog's richer and more dynamic), it's very good for the price.

re. Ayre: typical response from Ayre re. the cost for upgrades. I have found their service to be nothing short of exemplary. However the cost they charge for upgrades says something about their company and is someting I wish more companies would adopt. Other hi-end companies (Pass, CJ, etc.) provide excellent service but Ayre seems to go one step further in terms of doing everything possible to keep the costs of upgrades to minimum (and no, I am not a dealer).