Your reply is part of the issue. A good reviewer is there to give information to their audience, not stroke the egos of the manufacturers. That was the way IT USED to be.
I will use a car review as an example. How would you deal with a review like this?
Her Name Is Rio… And She’s Crap | The Truth About Cars
I remember reading this after I had a Rio as a rental - I totally agreed with it.
How can products improve if no one is there to give honest opinions about them?
@botrytis My reply is simply borne out of experience. I agree with the sentence after that comment; its exactly what I said in my post prior.
Reviewers can get away with things like that in the car industry. Its not likely to bring down the company. A sour review in high end audio can and has. Now the issue isn't whether products will improve or not, its whether the negative review is honest. I listed a number of reasons that I've seen and/or experienced why they may not be.
So if a negative review that is not honest takes out a company that didn't deserve it, is that fair? Its an easy thing for a reviewer to avoid by simply never talking about that product. That way the public doesn't find out about it; problem solved.