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Ayre C5xe Owners w/MP Upgrade-digital out problem?

I recentley received my C5xe back from Ayre with the new MP upgrade. It sounds incredible and I would not reverse it for anything. But I also use it to record to my cd recorder. Tonight for the first time since I received it back, I tried to make a cd and I get no digital signal from the Ayre. I have tried a number of things to make sure but all my tests point to not Digital output from the Ayre. So any one that has had this MP upgrade have you noticed if the Digital output is disconnected on your machine? I have checked all dip switch settings and just do not get any signal. Would appreciate any feedback from anyone that might know if this is part of the upgrade or should I plan to send it back? I have also e/mailed my dealer but he is closed on friday.
128x128theo
mofimadness's avatar
mofimadness
5,134 posts
 
Dude, you need to quit buying all of this real expensive high-end gear that just doesn't work or breaks :-)

Call Ayre this morning and talk to them. You could even drive it over there if you have to.
theo's avatar
theo OP
2,699 posts
 
Well I pulled up the new manual for the C5xeMP last night and have confirmed that I do have a problem. I will wait for the dealer to handle it. I have already told him that I will drive it over and hopefully they can do it while I wait. I am not sure what I can do to overcome the withdrawels if I have to leave it. You know Brad, maybe I should just stay away from products that start with "A". And I was hoping to buy Avalon someday....
But I am glad that it is a problem and not normal with the MP upgrade. Although I can't imagine adding a DAC behind this thing. It would have to be one hell of a DAC!
theo's avatar
theo OP
2,699 posts
 
Just talked with Ayre tech support and problem is solved.
Over the phone the Tech was patient with me while I did the step by step solution. I have to add that this is the second time I have dealt with Ayre since I bought this player and I will tell anyone considering Ayre products that they second to none. Quick easy solutions and always
courteous and patient. Some companies want to make you feel dumb but this is a company that realizes we are listeners and not engineers. And also Rick at Audio Alternative.com was already on top of it on his day off.
I beleive that these economic times will weed out those that don't adopt this level of customer service, I will do business with these companies for a long long time.
dtsag
119 posts
 
So what is the problem? Disconnected internal wire?
theo's avatar
theo OP
2,699 posts
 
No I just had to re-boot the player. It had a brain fart and once I re-booted the digital re connected. The guy from Ayre walked me through it over the phone.
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