@magon synergy is key. If it doesn’t gel in your system, move on.
I have zero brightness with this DAC in my setup and have no issues with bass. Mismatched impedance between components can result in what you’re describing. Send it back.
@shooter41 yep! I turn the screen off on all my components. I was happy to see the PS Audio dac has this option. Safe to keep on. One other thing…I reboot the dac and the streamer about once or twice a week. I also reboot my network biweekly. Just to flush out garbage in memory and buffer and get things running fresh.