Hi Audiogalore,
I'm not surprised he said that, he's probably a support tech answering the phone (I have no idea), however even engineers who are not audiophiles like yourself, don't understand the reasons why these differences occur. I know some very bright non-audiophile engineers, that don't understand why more expensive cables and interconnects sound better then cheaper ones, and some of them can't even hear the differences.
The Transporter was specifically designed to satisfy us audiophiles, according to the original company Slim Devices which was bought out by Logitech a few years ago.
If you go to the Logitech website take a look at the specifications of each.
The only thing that I could ascertain from the Transporter specs are as follows:
Word clock input for synchronization with an external clock
Linear-regulated power for all clock paths
Dedicated high-precision crystal oscillators (no PLL, no resampling)
Standard IEC-958 (S/PDIF) or AES/EBU encoding
Optical connector: TOSLINK 660nm
RCA connector: capacitor-coupled 500mVpp into 75 ohms
BNC connector: transformer-coupled, 500mVpp into 75 ohms
XLR connector: 4.7Vpp into 110 ohms
So, if Word Clock synchronization, lower jitter, larger linear regulated power supply, higher signal to noise ratio, a 110 ohm XLR digital output, a larger and heavier chassis, and the ability to upgrade the power cable, all doesn't make a difference according to Logitech, than I'm not sure why they are charging $1600 more for the ability to use a 24Bit/96khz DAC, which I don't even like. This is all tongue and cheek of course.
I've been an audiophile for over 25 years, and I am absolutely positive of my impressions, and I actually believe that you would bet on me instead of that Logitech Technician. The simple fact that you could appreciate the weaknesses of your squeezebox, tells me that you too will also enjoy a Transporter just like I do, especially through the 110 ohm digital output.
I have some really nice gear, there is no way that I would ever have thought that I would be using a Logitech Transporter as my Digital front-end source. I'm telling you..... Faaahgetaboutit...., it wasn't even close, the Transporter destroyed the Squeezebox.
I will also tell you that as more high-end companies start focusing on Digital Streamers, then I will probably upgrade to one of those products down the line. Right now its, Linn, Soolos, Logitech, Sonos and the PS audio which isn't even available yet.
Rich