Need Advice Asap - Terrible experience with a seller on Reverb (Iso Acoustics Gaia ii)


Hi all,

I made this huge mistake of buying 2 boxes of Gaia 2 isolation feet from this seller on Reverb. It was described as Mint/Unused condition. But when the items arrived, I noticed that the outer layer of plastic was missing. It only had to two sticker tapes where the box and lid connect (as you can see in the photos). I had a bad feeling and when i opened the box, they had obvious signs of wear. Big marks all over the sides of every single one of them. Some worse than others.

 

When I requested to return and get a refund, he basically accused me to taking advantage of him by swapping some old used feet and trying to return them for new. He has been harassing me all evening and I have been firm that I will return and expect a full refund. He says if the serial numbers don’t match, he will not accept the return. I reported this to Reverb customer support and they’re looking into it. Oddly, this guys seems to have 5 star reviews. Pretty sure they’re all paid reviews. I should have stayed away when the price was too good to be true.

Anyway, here’s the listing (do not buy): https://reverb.com/item/83466198-isoacoustics-gaia-ii-isolation-feet-for-speakers-subwoofers-set-of-4

Just curious, has anyone experienced anything like this? What are my options here? How can I prove that I didn’t just take the new ones and replaced it with some old used ones. This is so absurd I don’t know how to handle this guy. Never experienced anything like this before. please advise, thanks!

prashanth14485

Crazy how he has nothing but 5 star reviews.

When one turns to the dark side...someone has to be the initial encounter.

@willy-T @prashanth14485,

I shoot pictures from the delivery to the unboxing and it’s a good thing. I had a year long ordeal with KEF and those pictures finally got me a replacement pair of speakers.

All the best.

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Hey gents, I am happy to report that the seller gave me a full refund for the items.  So I'm glad I didn't give up and accept the used products to avoid all the stress (there were moments when I thought if this battle were worth the time, effort and stress). 

Anyway, Reverb customer service proved to be very good but I'm not sure I'll bother with their sellers again.  Cheers!