Schiit Audio feedback
I wanted to provide some feedback on Schiit Audio. I had been wanting to get one of their Freya+ tube preamps to try with my recently modified Adcom 555II. John at Musical Concepts did a phenomenal job on my Adcom. I’d highly recommend them if you’re an Adcom owner and you need some work done.
I had been hesitating purchasing the Freya+ and then I ran across one that was barely used in just fantastic condition at a pretty good price. I brought it home, hooked it up to my Adcom and Tektons and have really enjoyed it the last few months. Several weeks ago, I was listening in solid state mode (tubes were bypassed) more for background music as opposed to critical listening since I was getting some work done. I took a phone call, hit stop on my player, and while I was on the phone, I heard a terrible pop or bang from the area of the Freya. I ran over and all I could hear was a sizzling sound coming from it. I unplugged the Freya immediately and it was extremely hot to the touch. I was worried at that point that it might have taken out my amp or speakers. I debated on what to do as I was the second owner so I knew that the warranty would be no good. I figured the repair bill would be a few hundred dollars. I checked with the original owner for the date of purchase and it was 10/21. I am not going to lie – I gave some thought to seeing if the original owner would send it back for me in order to get it covered under warranty, but I decided that was just not the right thing to do. So, I contacted Schiit, filled out the paperwork explaining the problem and that I was not the original owner, got a return authorization, shipped it back, and gritted my teeth waiting for the estimate.
A couple of weeks later I got a shipping notification from FedEx and a couple of days later the Freya+ arrived. No charge for the repair. There wasn’t even a charge for shipping it back to me. I was absolutely stunned. What company does that? They had no reason to cover that repair since I was not the original owner but they did. I hooked everything back up and my amp and speakers seem just fine and everything sounds just as great as before. I can’t thank Schiit Audio enough so I wanted to do it publicly on this forum. This will definitely influence future purchases as I will always look to them first.
