Anyone ever seen or heard a Cary Audio CD-302 ?

I really hate to knock a company like this, but they dont seem to be willing to help at all.To be more specific, I contacted them a few different times by phone,Gerald I beleive is his name, was very freindly, but could offer no info , other than he had a copy of an owners manual and a schematic diagram that were both incorrect. The manual, that you can get from Google (yes I have heard of that)claims to be a tube player, mine is not( I suspect they may have been available in both forms(smart huh?)
The schematic (per Gerald) listed the unit as a 18 bit converter and mine is clearly 20 bit.They have no info on remote codes,remote availability, parts availability or even a manufacturing date? (OR EVEN YEAR).
I wrote them the other day to see about changing the front panel buttons to a brighter color(the unit is black and the buttons are black and very hard to see when the lights are low), and I got a response back and all they email said was..."those are not available"Not even a "thanks for your inquiry" or, "we are glad that you use our products" or even "stop bothering us " LOL..
By the way I think my ad may read as follows...FOR SALE THE INFAMOUS CARY AUDIO CD 302..THE BEST KEPT SECRET IN AUDIO!!!!!!!!!! I dont think they care enough to even bother to try and figure out whats up.
I just hope it never breaks!Glen

Best kept secret -- good one. I've dealt with Gerald before via email, he is cryptic. But at least he replies, which is better then some.

i would try the picture route and maybe a follow up phone call.

Have you tried speaking to Dennis Had? This sounds incredible to me....you
would think the Cary personnel would at least be curious about their own
product!!!

I bought one used about 8 years ago and still sound good and it build like a tank.