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Audiovana disconnects from Qobuz after several days of nonuse

After several days of nonuse, it seems Audiovana disconnects from Qobuz. When I hit the connect button, nothing happens.  I have also heard that other Audirvana users have reported similar issues with Qobuz disconnecting after periods of inactivity. 

Audiovana response reports “Qobuz had some issues last week and even this week to log Qobuz account, so I won’t be surprised if you still get some as of today. It is not an issue related to Audiovana, as you could get an error while you try to connect on their website”.

I then discovered that the latest "Qobuz app version includes enhanced security updates in the login process, which may be causing login problems for some users. These updates involve a transition to a more secure authentication method (OAuth), replacing the older, simpler login method that had vulnerabilities. The new security measures have led to errors in the authentication process, affecting users who updated their apps on platforms like iOS. Qobuz is actively working to resolve these issues and restore normal service”.  

hgeifman
bassbuyer
104 posts
 

Not sure if you are shutting your unit down or keeping it on and just not using it for a few days.  If you are leaving it on there are no issues with Qobuz currently.  I run a Innuos Zen Mk3 and I just used it after letting it sit idle for 2 days.  No issues with the connection.  Frustrating when a manufacturer doesn’t own problems and tries to blame other parts of the system instead.  

hgeifman OP
2,225 posts
 

Thanks for the above info. Audiovana reports they rely on QoBuz’s API, and that they need to make sure their partners do not lose the connection to their service. Based on your comments, I will restart Audiovana since this might fix the problem. BTW, this connection is between Audiovana and QoBuz.

My friends and I are running Audiovana on a LINUX Infigo Audio streamer that is controlled by an iPad. There are no switch boxes in my connection to the Internet.

Audiovana also said there was No mention of a timeframe from Qobuz. And, If the issue occurs again, please let Audiovana know and they will investigate further.  Thanks.  

 

gdaddy1
135 posts
 

I have no issues using Qobuz with Audirvana, Maybe it's different if using Audiovana.

hgeifman OP
2,225 posts
 

Thanks for the above info. I rebooted the Audiovana App on my Infigo Audio IS-1 streamer (running LINUX) and hope this fixes the Audiovana App to QoBuz login connection issue. I also notified Infigo Audio of what I was doing.

This login issue just started about 2 weeks ago. I do not understand why it fails for some users but not everyone.

hgeifman OP
2,225 posts
 

My QoBuz login issue is solved and everything is working. Please see response below (in quotes) from Qobuz.

”Thank you for bringing this to our attention and for your patience while we address your concerns. ​ Looks like there was a temporary issue last week that affected some users’ ability to log in. However, these issues have since been resolved, and normal service has been restored”.

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